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Terms and Conditions

Re-Fridge

(Affordable Campus Essentials LLC)

Customer Terms and Conditions

These Terms and Conditions govern the contractual relationship between you and Affordable Campus Essentials, LLC (d/b/a Re-Fridge) (“Re-Fridge”).

 

Section 1.  General Terms and Conditions

This Section 1 applies to all sections of these Customer Terms and Conditions.

Definitions

For the purposes of this document, the following terms have the following defined meanings:

  1. Re-Fridge Manager” means a person who works at the Re-Fridge central office in Maine and supports all local operations.
  2. Re-Fridge Representative and Rep” are used interchangeably and mean an employee of Re-Fridge who is authorized by Re-Fridge to serve customers.
  3. Re-Fridge Head Rep” means the lead employee for a local operation that is centered around one or more colleges or universities.
  4. Re-Fridge Assistant Rep” means a local operation employee who helps Head Reps on Pickup and/or Delivery days.
  5. Mini-fridge,” fridge and refrigerator” are used interchangeably and refer to a variety of sizes of small refrigerator, with or without an attached microwave oven. While mini-fridges with attached microwave ovens (also known as micro-fridges) are included under the term mini-fridge, we shall use the term micro-fridge when we wish to speak only about mini-fridges with attached microwave ovens.
  6. Customer,” unless specified otherwise, refers to any and all of the following: Buying Customers, Donating Customers, Quick Selling Customers, Standard Selling Customers, and Storing Customers.
  7. Buying Customer” means any individual buying a used mini-fridge from Re-Fridge.
  8. Standard Selling Customer” means any individual selling a mini-fridge to Re-Fridge using the Standard Sale option.
  9. Quick Selling Customer” means any individual selling a mini-fridge to Re-Fridge under the Quick Sale option.
  10. Donating Customer” means any individual donating a mini-fridge to Re-Fridge so Re-Fridge will make a charitable donation on the individual’s behalf.
  11. Storing Customer” means any individual storing their mini-fridge with Re-Fridge over the summer.
  12. “Order” and “Transaction” are used interchangeably, and mean the actual transfer of possession of a fridge between Re-Fridge and a Customer through either a pickup or delivery. (This term is sometimes used interchangeably with “pickup/delivery”.)
  13. Fridge Pickup or Pickup” means the process of picking up a mini-fridge from a Selling, Storing, or Donating Customer, transporting it to the storage unit, and processing it at the storage unit.
  14. Fridge Delivery or Delivery means the process of delivering a mini-fridge to a Buying or Storing Customer.
  15. “Local operation” means a geographic area that is centered around one or more colleges or universities, is defined by specific zip codes, and within which Re-Fridge picks up and delivers mini-fridges.
  16. Extended Pickup Period” means a multi-week period of time in April, May and/or June during which all Fridge Pickups will take place. This period will vary depending on the local operation. Customers may inquire about the specific dates of the Extended Pickup Period for their local operation by contacting support@re-fridge.com
  17. Extended Delivery Period” means a multi-week period of time in August and/or September during which all Fridge Deliveries will take place. This period will vary depending on the local operation. Customers may inquire about the specific dates of the Extended Delivery Period for their local operation by contacting support@re-fridge.com
  18. “Main Pickup Period” means a multi-day period within the Extended Pickup Period during which the Head Rep makes Pickups with or without the assistance of Assistant Reps. This period will vary depending on the local operation. Customers may inquire about the specific dates of the Main Pickup Period for their local operation by contacting support@re-fridge.com
  19. “Main Delivery Period” means a multi-day period within the Extended Delivery Period during which the Head Rep makes Deliveries with or without the assistance of Assistant Reps. This period will vary depending on the local operation. Customers may inquire about the specific dates of the Main Delivery Period for their local operation by contacting support@re-fridge.com
  20. Pickup Window” means a 2 to 3 hour period of time within the Extended Pickup Period during which Re-Fridge and the Customer agree that a scheduled pickup will occur. The time of a scheduled pickup is always described by the hour and minute at the beginning of the Pickup Window, and the Customer agrees to be present for pickup throughout the Pickup Window. Customers may select a specific Pickup Window on the Re-Fridge Website at the time of registration.
  21. Delivery Window” means a 2 to 3 hour period of time within the Extended Delivery Period during which Re-Fridge and the Customer agree that a scheduled delivery will occur. The time of a scheduled delivery is always described by the hour and minute at the beginning of the Delivery Window, and the Customer agrees to be present for delivery throughout the Delivery Window. Customers may select a specific Delivery  Window on the Re-Fridge Website at the time of registration.
  22. Re-Fridge Website” refers to any and all of the following: refridge.com, re-fridge.com, or app.refridge.com.

 

Changes to Pickup or Delivery Date, Time, or Location

If the Customer needs to change the scheduled location, date or time for a pickup or delivery from the location, date or time they originally scheduled with Re-Fridge, they should contact Re-Fridge Customer Support at support@re-fridge.com or (207) 200-7872 to request a change. Please note that the ability of Re-Fridge to make changes in the location, date or time for a pickup or delivery may be very limited and there may be financial penalties for such changes, so Customers are encouraged to select their original pickup or delivery location, date and time with care.

Customer requests for changes in the scheduled date or time for pickups and deliveries are limited to the Extended Pickup Period and the Extended Delivery Period, as applicable, and will be handled as further explained in these Customer Terms and Conditions.

Changes in location for pickups and deliveries are limited to the zip codes offered during the Customer’s original registration on the Re-Fridge website. Changes in location beyond those zip codes will involve additional shipping charges on a case-by-case basis.

 

Payments, Refunds, Discounts, and Fees

  1. All monetary transactions involving Re-Fridge will occur via the Re-Fridge Website or via Re-Fridge Customer Support; locally-based Reps may not negotiate prices or refund money to Customers.
  2. The Customer may be required to pay extra fees, as further explained in these Customer Terms and Conditions.
  3. The Customer authorizes Re-Fridge to charge the provided credit card or account for any additional fees the Customer accumulates on top of initial payments.
  4. The Customer acknowledges that they remain indebted to Re-Fridge for any balance owed on their account as a result of invalid credit card information, or for any other reason that prevents Re-Fridge from being paid for its services or products and any additional fees. The Customer’s inability to pay this balance could result in legal action taken by Re-Fridge.
  5. Charges that have already been processed may be refunded as further explained in these Customer Terms and Conditions.

 

Complaints

Customers with concerns about any aspect of Re-Fridge’s service are encouraged to inform a locally-based Re-Fridge Representative of their concerns. Customers who continue to have concerns are encouraged to contact Re-Fridge Customer Support within seven days of the origin of the concern by completing a Customer Support Ticket on the Re-Fridge website, sending an email to support@re-fridge.com, or calling Re-Fridge at (207) 200-7872, in which case a Re-Fridge Manager will respond within 14 days.

 

Disclaimer of Warranties and Limitation of Liability

EXCEPT AS EXPRESSLY PROVIDED IN THESE CUSTOMER TERMS AND CONDITIONS, RE-FRIDGE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE AND FITNESS FOR A PARTICULAR PURPOSE.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RE-FRIDGE DOES NOT WARRANT THAT ANY PRODUCTS OR SERVICES CUSTOMER PURCHASES OR OBTAINS FROM RE-FRIDGE WILL MEET CUSTOMER’S REQUIREMENTS.  CUSTOMER UNDERSTANDS AND AGREES THAT RE-FRIDGE’S CUMULATIVE LIABILITY TO CUSTOMER FOR ANY AND ALL LOSSES, CLAIMS, SUITS, CONTROVERSIES, BREACHES AND/OR DAMAGES (COLLECTIVELY, “LOSSES”) ARISING OUT OF OR RELATED TO THE PRODUCTS OR SERVICES DESCRIBED IN THESE CUSTOMER TERMS AND CONDITIONS, REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, SHALL BE LIMITED TO THE AMOUNTS PAID TO RE-FRIDGE BY CUSTOMER FOR THE PARTICULAR PRODUCT OR SERVICE THAT CAUSED THE LOSSES.  IN NO EVENT SHALL RE-FRIDGE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SIMILAR DAMAGES OF ANY KIND WHATSOEVER, EVEN IF RE-FRIDGE HAS BEEN ADVISED OF, OR OTHERWISE SHOULD HAVE BEEN AWARE OF, THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY OR BASIS FOR SUCH CLAIM.  SOME JURISDICTIONS DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR LIMITATIONS ON LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO CUSTOMER.

 

Arbitration

Any controversy or claim arising out of or relating to these Customer Terms and Conditions, any transactions consummated hereunder, or any breach hereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with the AAA’s Consumer Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.  The place of arbitration shall be Portland, Maine. Arbitrators will have the authority to allocate the costs of the arbitration process among the parties, but will only have the authority to allocate attorneys’ fees if a particular law permits them to do so.

 

Amendments

These Customer Terms and Conditions may be revised, modified, altered, or updated (collectively, “Modified Terms”) by Re-Fridge in the future at its sole discretion.  Such Modified Terms shall be effective immediately upon the posting thereof on the Re-Fridge Website.  Any transaction you enter into with Re-Fridge after such posting shall be deemed to constitute acceptance of, and your transaction will be governed by, such Modified Terms.

 

Language

In the interest of gender inclusivity, plural pronouns are used throughout these Customer Terms and Conditions in reference to individual persons.

 

Entire Agreement

These Customer Terms and Conditions constitute the sole and entire agreement of the parties to these Customer Terms and Conditions with respect to the subject matter contained herein and any transactions between the parties entered into hereunder, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, discussions, promises and proposals, both written and oral, with respect to such subject matter.  Customer specifically acknowledges and agrees that they did not enter into any transaction with Re-Fridge in reliance upon any agreement, promise, representation, warranty, or understanding made by or on behalf of Re-Fridge that is not stated in these Customer Terms and Conditions.

 

Governing Law

All matters arising out of or relating to these Customer Terms and Conditions and any transactions hereunder shall be governed by and construed in accordance with the internal laws of the State of Maine without giving effect to any choice or conflict of law provision or rule (whether of the State of Maine or any other jurisdiction).

 

Section 2.  Standard Selling Customer and Quick Selling Customer

The terms and conditions in this Section 2 apply if you are a Standard Selling Customer or a Quick Selling Customer (collectively, a “Selling Customer”).

 

Selling Customer Obligations

The Selling Customer agrees that by using the Re-Fridge Website to initiate the sale of a working mini-fridge to Re-Fridge:

    1. To act in good faith in assessing the size, condition, cleanliness, and value of their mini-fridge, and in posting this information and their interest in selling the mini-fridge to Re-Fridge on the Re-fridge Website.
    2. To act in good faith in scheduling Re-Fridge’s pickup of the mini-fridge, and in giving Re-Fridge prompt notice about any changes the Selling Customer would like to make regarding the pickup.
    3. To act in good faith in considering acceptance of the assessment of the mini-fridge (regarding size, condition, cleanliness and value) that is made by Re-Fridge.

The Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) must be present at the scheduled location, date and time to meet a Re-Fridge Representative to complete the pickup of a mini-fridge that the Selling Customer is selling to Re-Fridge, and must be reachable by phone during and just prior to that scheduled time.

 

Offer to Sell and Value Assessment – Selling Customers

Re-Fridge reserves the right to reject any item submitted for sale if the refrigerator is considered unacceptable for any reason, in which case the mini-fridge will remain in the ownership of the Selling Customer and no sale will occur. If the Rep has any reason to believe the mini-fridge in question is not in good working condition, the Rep may test it at the time of sale.

Re-Fridge also reserves the right to alter the Selling Customer’s online offer to sell if, based on the Rep’s assessment of the fridge at the time of sale, the mini-fridge does not meet the size and condition the Selling Customer’s indicated in the online offer to sell.

The Rep will determine, to the best of their ability, a revised offer in accordance with the Size, Condition and Price Sheet. If the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) feels the change in price offer is unfair, the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) may decide not to sell their refrigerator to Re-Fridge without paying any penalty to Re-Fridge. Additionally, Re-Fridge will not buy mini-fridges that don’t meet at least the description of a “poor” condition as described in the Size, Condition and Price Sheet. If the Selling Customer thoroughly cleans their refrigerator before selling such that it meets the language about cleanliness in the Re-Fridge Warranty as determined by the Re-Fridge Rep, the Selling Customer will be paid an additional $5.00 for their mini-fridge, although this option is not available to Quick Selling Customers.

 

Pickup Confirmation Form – Selling Customers

When the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) agrees to the valuation and pickup of their mini-fridge by a Rep, they will be asked to sign a Pickup Confirmation Form acknowledging the sale of their mini-fridge. Upon request, the Rep shall provide the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) with a copy of this Pickup Confirmation Form. With that signature, title to the refrigerator passes to Re-Fridge and the Selling Customer no longer has any ownership interest in or claim to that property. Therefore, Re-Fridge is not liable for any personal items left in or on the refrigerator.

 

Changes to Pickup Location, Date or Time – Selling Customers

If a Selling Customer contacts Re-Fridge to request a change of pickup location, date or time from the location, date or time they originally scheduled with Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of a new mutually acceptable pickup location, date and time within the Extended Pickup Period. The pickup will only be rescheduled when a new pickup location, date and time is agreed to by both parties.

 

Cancellation – Selling Customers

If Re-Fridge cannot accommodate a request that is made by a Selling Customer for a change in pickup location, date or time within the Extended Pickup Period, the order will be cancelled.

If a Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled pickup location, date and time, the order will be cancelled.

 

Re-Fridge Pickup Failure – Selling Customers

If Re-Fridge is unable to complete a pickup from the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) at the most recently scheduled location on the most recently scheduled date and within the most recently scheduled Pickup Window for reasons other than (a) Re-Fridge not being able to accommodate a Selling Customer’s request for a change to the pickup location, date and time, or (b) the Selling Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) not being present at the scheduled delivery location, date and time, Re-Fridge shall pay the Selling Customer a $5.00 apology payment.

 

Quick Selling Customer

In addition to the terms in this Section 2, If the Selling Customer is a Quick Selling Customer, the terms and conditions in this sub-section shall apply.  

The Re-Fridge Quick Selling Customer agrees that by using the Re-Fridge Website to initiate the sale of a working mini-fridge to Re-Fridge:

    1. To act in good faith in posting their interest in selling the mini-fridge to Re-Fridge on the Re-fridge Website.
    2. To act in good faith in scheduling Re-Fridge’s pickup of the mini-fridge, and in giving Re-Fridge prompt notice about any changes the Quick Selling Customer would like to make regarding the pickup.
    3. To act in good faith in considering acceptance of the assessment of the mini-fridge (regarding size, condition, cleanliness and value) that is made by Re-Fridge.

 

Donation Option – Selling Customer

As part of the registration process on the Re-Fridge Website, to the extent allowable under applicable law (as determined in the sole discretion of Re-Fridge), the Selling Customer will be given the option to make a cash donation to a charity that protects the environment or promotes global education. If a Selling Customer exercises this option, the Selling Customer will receive confirmation from the charity upon receipt of the donation, or if this is not a service provided by the charity, the Selling Customer will receive confirmation of the donation from Re-Fridge Management after the donation has been made.

 

Section 3.  Donating Customer

The terms and conditions in this Section 3 apply if you are a Donating Customer.

 

Donating Customer Obligations

The Donating Customer agrees by using the Re-Fridge Website to initiate the donation of a working mini-fridge to Re-Fridge:

    1. To act in good faith in posting their interest in donating the mini-fridge to Re-Fridge on the Re-Fridge Website.
    2. To act in good faith in scheduling Re-Fridge’s pickup of the mini-fridge, and in giving Re-Fridge prompt notice about any changes the Donating Customer would like to make regarding the pickup.
    3. To act in good faith in considering acceptance of the assessment of the mini-fridge (regarding size, condition, cleanliness, and value) that is made by Re-Fridge.

The Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is encouraged to be present at the scheduled location, date and time to meet a Re-Fridge Representative to complete the pickup of a mini-fridge that the Donating Customer is donating to Re-Fridge so Re-Fridge will make a charitable donation on the Donating Customer’s behalf, and is encouraged to be reachable by phone during and just prior to that scheduled time. While it is preferable that the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is present, in-person, for the pickup of their donated mini-fridge, it is not required. If the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) does not wish to be present, they must communicate, in advance, with the Re-Fridge Representative about the best, reasonably safe place to leave the mini-fridge to minimize vandalism or theft. Should the Donating Customer leave the mini-fridge unattended for pickup, the Donating Customer acknowledges that Re-Fridge will not be held liable for damage to or theft of the mini-fridge or other personal property. If the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at time of pickup, and the Rep deems the mini-fridge to be unfit for re-use, Re-Fridge will not pickup the mini-fridge or make any charitable donation on the Donating Customer’s behalf, and a Re-Fridge Manager will communicate this to the Donating Customer.

Offer to Donate and Value Assessment  – Donating Customer

The Donating Customer may sign up to donate their mini-fridge to Re-Fridge using the Re-Fridge Website. If the mini-fridge is accepted by a Re-Fridge Rep at time of pickup, Re-Fridge will make a charitable donation for the value of the mini-fridge plus $5.00 extra on the Donating Customer’s behalf. All donations will go toward charities that protect the environment or promote global education. The Donating Customer will receive confirmation from the charity upon receipt of the donation, or if this is not a service provided by the charity, the Donating Customer will receive confirmation of the donation from Re-Fridge Management after the donation has been made.

Re-Fridge reserves the right to reject any item submitted for donation if the refrigerator is considered unacceptable for any reason, in which case the mini-fridge will remain in the ownership of the Donating Customer and no charitable contribution will be made on their behalf. If the Rep has any reason to believe the mini-fridge in question is not in good working condition, the Rep may test it at the time of donation.

Re-Fridge also reserves the right to alter the Donating Customer’s online offer to donate if, based on the Rep’s assessment of the fridge at the time of donation, the mini-fridge does not meet the size and condition the Donating Customer’s indicated in the online offer to donate. The Rep will determine, to the best of their ability, a revised valuation in accordance with the Size, Condition and Price Sheet. If the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) feels the change in valuation is unfair, the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) may decide not to donate their refrigerator to Re-Fridge without paying any penalty to Re-Fridge. Additionally, Re-Fridge will not accept for donation mini-fridges that don’t meet at least the description of a “poor” condition as described in the Size, Condition and Price Sheet.

 

Pickup Confirmation Form – Donating Customers

When the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) agrees to the valuation and pickup of their mini-fridge by a Rep, they will be asked to sign a Pickup Confirmation Form acknowledging the donation of their mini-fridge. Upon request, the Rep shall provide the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) with a copy of this Pickup Confirmation Form. With that signature, title to the refrigerator passes to Re-Fridge and the Donating Customer no longer has any ownership interest in or claim to that property. Therefore, Re-Fridge is not liable for any personal items left in or on the mini-fridge.

 

Changes to Pickup Location, Date or Time – Donating Customers

If a Donating Customer contacts Re-Fridge to request a change of pickup location, date or time from the location, date or time they originally scheduled with Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of a new mutually acceptable pickup location, date and time within the Extended Pickup Period. The pickup will only be rescheduled when a new pickup location, date and time is agreed to by both parties.

 

Cancellation – Donating Customers

If Re-Fridge cannot accommodate a request that is made by a Donating Customer for a change in pickup location, date or time within the Extended Pickup Period, the order will be cancelled.

If a Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled pickup location, date and time, the order will be cancelled.

 

Re-Fridge Pickup Failure – Donating Customer

If Re-Fridge is unable to complete a pickup from the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) at the most recently scheduled location on the most recently scheduled date and within the most recently scheduled Pickup Window for reasons other than (a) Re-Fridge not being able to accommodate a Donating Customer’s request for a change to the pickup location, date and time, or (b) the Donating Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) not being present at the scheduled delivery location, date and time, Re-Fridge shall make a $5.00 charitable donation to the charity chosen by the Donating Customer on behalf of the Donating Customer.

 

Donation Option – Donating Customer

As part of the registration process on the Re-Fridge Website, to the extent allowable under applicable law (as determined in the sole discretion of Re-Fridge), the Donating Customer will be given the option to make a cash donation to a charity that protects the environment or promotes global education. If a Donating Customer exercises this option, the Donating Customer will receive confirmation from the charity upon receipt of the donation, or if this is not a service provided by the charity, the Donating Customer will receive confirmation of the donation from Re-Fridge Management after the donation has been made.

 

Section 4.  Storing Customer

The terms and conditions in this Section 4 apply if you are a Storing Customer.  

 

Re-Fridge Storage Services

Re-Fridge will pick-up and return mini-fridges to locations within the zip codes identified on the Re-Fridge Website as being associated with the same college or university, and at the dates and times the Storing Customer selected on the Re-Fridge Website.  Between the pick-up and return dates, Re-Fridge will store the mini-fridge. Return delivery to an alternate location (outside the aforementioned zip codes) may incur additional charges to cover shipping costs.

 

Storing Customer Obligations

The Storing Customer agrees, by submitting a debit/credit card or PayPal information for payment via the Re-Fridge Website:

  1. To purchase the Re-Fridge storage services in accordance with these Customer Terms and Conditions.
  2. Prior to the Re-Fridge Rep arriving to pick up the Storing Customer’s mini-fridge, the Storing Customer must empty, thaw and clean the mini-fridge.
  3. When the Re-Fridge Rep arrives to pick up the Storing Customer’s mini-fridge, the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) must make known the presence of any cosmetic or mechanical damages, and/or the absence of any parts like compressors, electrical components, seals, shelving, trays, door components, feet, or handles.
  4. To act in good faith at all times.

The Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) must be present at the scheduled location, date and time to meet a Re-Fridge Representative to complete the pickup or delivery of a mini-fridge that the Storing Customer is storing with Re-Fridge, and must be reachable by phone during and just prior to that scheduled time.

 

Re-Fridge Rights – Storing Customers

Re-Fridge reserves the right to reject any refrigerator submitted for storage in the event such refrigerator is considered unacceptable to Re-Fridge for storage for any reason. Re-Fridge also reserves the right to inspect for personal or food items left in or on the mini-fridge, and remove them if found. Should the Storing Customer leave their mini-fridge unattended for pickup, the Storing Customer recognizes that Re-Fridge will not be held liable for damage to or theft of their mini-fridge or other personal property. At the end of the summer, the Storing Customer will be contacted by the Re-Fridge Rep to finalize details for redelivery.

 

Fees – Storing Customers

The Storing Customer agrees to pay the flat rate of $50.00 by credit card or PayPal in exchange for the Re-Fridge storage services described above plus any additional fees described below.

 

Changes to Pickup Location, Date or Time – Storing Customers

If a Storing Customer contacts Re-Fridge to request a change of pickup location, date or time, from the location, date or time they originally scheduled with Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of a new mutually acceptable pickup location, date and time within the Extended Pickup Period. The pickup will only be rescheduled when a new pickup location, date and time is agreed to by both parties and the Storing Customer pays a pickup change fee as follows:

    1. If the change is requested 10 or more days before the scheduled pickup date and time and the request is accommodated: No fee
    2. If the change is requested 48 or more hours but less than 10 days before the scheduled pickup date and time and the request is accommodated: $4.00 each occurrence.
    3. If the change is requested 12 or more hours but less than 48 hours before the scheduled pickup date and time and the request is accommodated: $8.00 each occurrence.
    4. If the change is requested 1 or more hours but less than 12 hours before the scheduled pickup date and time and the request is accommodated: $12.00 each occurrence.
    5. If the change is requested less than 1 hour before the scheduled pickup date and time and the request is accommodated: $16.00 each occurrence.

 

No-Show Fee – Storing Customers

If a Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled pickup location, date and time, the Storing Customer will be charged a $16.00 fee each occurrence, and the pickup will only be rescheduled when a new location, date and time is agreed to by both parties and the Storing Customer pays this fee.

 

Cancellation Fees and Refunds – Storing Customers

If Re-Fridge cannot accommodate a request that is made by a Storing Customer 10 or more days before a scheduled pickup for a change in pickup location, date or time within the Extended Pickup Period, the order will be cancelled and Re-Fridge will issue, within 3 weeks of the originally scheduled pickup, a refund of the original $50.00 payment made by the Storing Customer minus a $5.00 cancellation fee.

If Re-Fridge cannot accommodate a request that is made by a Storing Customer with less than 10 days before a scheduled pickup for a change in pickup location, date or time within the Extended Pickup Period, the order will be cancelled and Re-Fridge will issue, within 3 weeks of the originally scheduled pickup, a refund of the original $50.00 payment made by the Storing Customer minus a $10.00 cancellation fee on top of any other pickup change fees the Storing Customer may already have paid.

If a Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled pickup location, date and time, and the pickup is not rescheduled along with the payment of a $16.00 no show fee, the order will be cancelled and Re-Fridge will issue, within 3 weeks of the originally scheduled pickup, a refund of the original $50.00 payment made by the Storing Customer minus a $10.00 cancellation fee and any unpaid no show fees on top of any other pickup change fees the Storing Customer may already have paid.

 

Re-Fridge Pickup Failure – Storing Customers

If Re-Fridge is unable to complete a pickup from the Storing Customer at the most recently scheduled location on the most recently scheduled date and within the most recently scheduled  Pickup Window for reasons other than (a) Re-Fridge not being able to accommodate a Storing Customer’s request for a change to the pickup location, date and time (as described above), or (b) the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) not being present at the scheduled delivery location, date and time (as described above), Re-Fridge shall provide, at the Storing Customer’s option, (a) a personalized delivery to the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) at  a date and time convenient to the Storing Customer within the Extended Delivery Period plus a $5.00 apology payment, or (b) a refund for the current fair value of the fridge plus a $5.00 apology payment within 4 weeks of the expiration of the Extended Delivery Period.

 

Pickup Confirmation Form – Storing Customers

When the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) agrees to the pickup of their mini-fridge by a Rep, they will be asked to sign a Pickup Confirmation Form acknowledging the pickup of their mini-fridge for storage by Re-Fridge. Upon request, the Rep shall provide the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) with a copy of this Pickup Confirmation Form.

 

Changes to Delivery Location, Date or Time – Storing Customers

If a Storing Customer contacts Re-Fridge to request a change of delivery location, date or time from the location, date or time they originally scheduled with Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of a new mutually acceptable delivery location, date and time within the Extended Delivery Period. The delivery will only be rescheduled when a new delivery location, date and time is agreed to by both parties and the Storing Customer pays a delivery change fee as follows:

    1. If the change is requested 10 or more days before the scheduled delivery date and time and the request is accommodated: No fee.
    2. If the change is requested 48 or more hours but less than 10 days before the scheduled delivery date and time and the request is accommodated: $4.00 each occurrence.
    3. If the change is requested 12 or more hours but less than 48 hours before the scheduled delivery date and time and the request is accommodated: $8.00 each occurrence.
    4. If the change is requested 1 or more hours but less than 12 hours before the scheduled delivery date and time and the request is accommodated: $12.00 each occurrence.
    5. If the change is requested less than 1 hour before the scheduled delivery date and time and the request is accommodated: $16.00 each occurrence.

 

No-Show Fee – Storing Customers

If a Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled delivery location, date and time, the Storing Customer will be charged a $16.00 fee each occurrence, and the delivery will only be rescheduled when a new location, date and time is agreed to by both parties and the Storing Customer pays this fee.

 

Personalized Delivery and Cancellation – Storing Customers

If a Storing Customer requests a change in delivery location, date or time but Re-Fridge cannot accommodate this request within the Extended Delivery Period, the Storing Customer may cancel delivery or pay a $150.00 fee to schedule a personalized delivery at a date and time more convenient to the Storing Customer within the Extended Delivery Period. A personalized delivery will only be scheduled when a personalized delivery date and time is agreed to by both parties and the Storing Customer pays the $150.00 personalized delivery fee. If this agreement is not accomplished within 1 week of the originally scheduled delivery, the delivery shall be considered cancelled.

 

Refunds; Abandonment – Storing Customers

If a delivery to a Storing Customer is cancelled because Re-Fridge cannot accommodate a Storing Customer’s request for a change in delivery location, date or time and the Storing Customer elects to not pay the $150.00 personalized delivery fee (as described above), Re-Fridge will assume ownership of the mini-fridge as liquidated damages and automatically refund the Storing Customer $25.00 within 4 weeks of the originally scheduled delivery, minus any unpaid no show fees.

 

Re-Fridge Delivery Failure – Storing Customers

If Re-Fridge is unable to complete a delivery to the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) at the most recently scheduled location on the most recently scheduled date and within the most recently scheduled  Delivery Window for reasons other than (a) Re-Fridge not being able to accommodate a Storing Customer’s request for a change to the delivery location, date and time (as described above), or (b) the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) not being present at the scheduled delivery location, date and time (as described above), Re-Fridge shall provide, at the Storing Customer’s option, (a) a personalized delivery to the Storing Customer on  a date and time convenient to the Storing Customer within the Extended Delivery Period plus a $5.00 apology payment, or (b) a refund of the actual replacement value of the mini-fridge plus a $5.00 apology payment within 4 weeks of the expiration of the Extended Delivery Period.

Delivery Confirmation Form – Storing Customers

When the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) accepts return delivery of their mini-fridge by a Rep, they will be asked to sign a Delivery Confirmation Form acknowledging the return delivery of their mini-fridge. Upon request, the Rep shall provide the Storing Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) with a copy of this Pickup Confirmation Form.

 

Damages – Storing Customers

If there are any damages or losses to the mini-fridge during the storage period, the Storing Customer agrees to first claim any loss against any insurance carried by the Storing Customer or the Storing Customer’s parents, if available, and any product or store warranties. Any damaged fridges must be inspected in the presence of a Re-Fridge Representative at the time of return delivery to confirm and document the damage. Claims for loss of, or damage to, the Storing Customer’s mini-fridge must be filed with Re-Fridge by submitting a Customer Support Ticket via the Re-Fridge Website. Claims shall be deemed waived if not filed within 7 days following return delivery of the damaged mini-fridge or, in the case of lost mini-fridges, within 7 days following the scheduled return delivery of the missing mini-fridge. Re-Fridge will process the claim and issue a formal reply to the Storing Customer within 14 days of receipt of the Support Ticket and other relevant documentation (such as photos of damages).  Re-Fridge will, at the Storing Customer’s option, replace the mini-fridge with a mini-fridge of equal or greater value, with free delivery within the Extended Delivery Period, or pay the lesser of the following claim amounts: (a) the cost of reasonably restoring the mini-fridge to its condition immediately before the pickup (applies only in the case of damaged mini-fridges) within 4 weeks of the expiration of the Extended Delivery Period; or (b) the actual replacement value of the mini-fridge within 4 weeks of the expiration of the Extended Delivery Period.

Donation Option – Storing Customer

As a mini-fridge of equal or greater value a mini-fridge of equal or greater value part of the registration process on the Re-Fridge Website, the Storing Customer will be given the option to make a cash donation to a charity that protects the environment or promotes global education. If a Storing Customer exercises this option, the Storing Customer will receive confirmation from the charity upon receipt of the donation, or if this is not a service provided by the charity, the Storing Customer will receive confirmation of the donation from Re-Fridge Management after the donation has been made.

 

Section 5.  Buying Customer

The terms and conditions in this Section 5 apply if you are a Buying Customer.  

 

Buying Customer Obligations

The Buying Customer agrees, by submitting a debit/credit card or PayPal information for payment via the Re-Fridge Website:

  1. To purchase a working mini-fridge from Re-Fridge in accordance with these Customer Terms and Conditions.
  2. To act in good faith at all times.

The Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) must be present at the scheduled location, date and time to meet a Re-Fridge Representative to complete the delivery of a mini-fridge that the Buying Customer is buying from Re-Fridge, and must be reachable by phone during and just prior to that scheduled time.

 

Changes to Refrigerator Order – Buying Customers

If a Buying Customer contacts Re-Fridge to request a change of type or size of the refrigerator indicated in the order they submitted to Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of the requested fridge type or size.  The order will only be changed when a new fridge type and size is agreed to by both parties and the Buying Customer (a) pays Re-Fridge the extra cost of the order (if the value of the requested fridge type and size is greater than the value of the original fridge type and size) or (b) agrees to accept the amount Re-Fridge offers as a refund (if the value of the requested fridge type and size is less than the value of the original fridge type and size).  The following order change fees shall apply:

    1. If the change is requested 10 or more days before the scheduled delivery and the request is accommodated: No fee.
    2. If the change is requested less than 10 days but 48 or more hours before the scheduled delivery and the request is accommodated: $4.00.
    3. If the change is requested less than 48 hours but 12 hours or more before the scheduled delivery and the request is accommodated: $8.00.

If Re-Fridge cannot accommodate a request to change a Buying Customer’s order that was received 12 hours or more before the scheduled delivery, the Buying Customer shall have the option to continue with the original order or cancel the order and pay a $30.00 Cancellation Fee (as described below). If the Buying Customer would like to change the type or size of fridge scheduled for delivery but there is less than 12 hours before the scheduled delivery, the Buying Customer shall have the option to continue with the original order or cancel the order and pay a $30.00 Cancellation Fee (as described below).

 

Changes to Delivery Location, Date or Time – Buying Customers

If a Buying Customer contacts Re-Fridge to request a change of delivery location, date or time from the location, date or time they originally scheduled with Re-Fridge, Re-Fridge may, in its sole discretion, accommodate the request, subject to the availability of a new mutually acceptable delivery location, date and time within the Extended Delivery Period, and the delivery will only be rescheduled when a new delivery location, date, and time is agreed to by both parties and the Buying Customer pays a delivery change fee as follows

    1. If the change is requested 10 or more days before the scheduled delivery and the request is accommodated: No fee.
    2. If the change is requested 48 or more hours but less than 10 days before the scheduled delivery and the request is accommodated: $4.00 each occurrence.
    3. If the change is requested 12 or more hours but less than 48 hours before the scheduled delivery and the request is accommodated: $8.00 each occurrence.
    4. If the change is requested 1 or more hours but less than 12 hours before the scheduled delivery and the request is accommodated: $12.00 each occurrence.
    5. If the change is requested less than 1 hour before the scheduled delivery and the request is accommodated: $16.00 each occurrence.

If Re-Fridge cannot accommodate a Buying Customer’s request to change a delivery location, date or time, the Buying Customer shall have the option to continue with the original delivery location, date and time, or cancel the order and pay a $30.00 Cancellation Fee (as described below).

 

No-Show Fee – Buying Customers

If a Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) is not present at the scheduled delivery location, date, and time, the Buying Customer will be charged a $16.00 fee for each occurrence, and the delivery will only be rescheduled when a new location, date and time is agreed to by both parties and the Buying Customer pays this fee.

 

Refunds and Cancellation Fee – Buying Customers

If a Buying Customer cancels an order or a Buying Customer requests a change in delivery location, date and time but Re-Fridge cannot accommodate this request within the Extended Delivery Period, Re-Fridge will automatically refund the Customer’s payments within 4 weeks of the expiration of the Extended Delivery Period minus a $30.00 Cancellation Fee and any other fees incurred by the Buying Customer (including order change fees, delivery change fees, and no-show fees).

 

Service Requests – Buying Customers

If, in the opinion of the Buying Customer, a mini-fridge purchased from Re-Fridge does not meet the applicable Re-Fridge warranty, the Buying Customer has seven (7) days to submit a Re-Fridge Customer Support Ticket. Upon receipt of the Support Ticket, Re-Fridge will, at its option, either (a) repair the mini-fridge or (b) replace the mini-fridge with free delivery of a mini-fridge of equal or greater value, or (c) refund the Customer the full amount the Customer paid for the non-conforming refrigerator. If the non-conforming refrigerator is being replaced by Re-Fridge or if Re-Fridge is refunding the amount paid by the customer for the non-conforming refrigerator, then Re-Fridge may, at its sole option, take possession of the non-conforming refrigerator.

 

Re-Fridge Delivery Failure – Buying Customers

If Re-Fridge is unable to complete a delivery to a Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate)  at the most recently scheduled location on the most recently scheduled date and within the most recently scheduled Delivery Window for reasons other than Re-Fridge not being able to accommodate a Buying Customer’s request for a change to the delivery location, date and time or the Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) not being present at the scheduled delivery location, date and time (as described above), Re-Fridge shall, at its option, cancel the order and issue to the Buying Customer a full refund and, if Re-Fridge cancels the order with less than 3 weeks before the scheduled delivery, a $5.00 apology payment, or offer the Buying Customer a rescheduled delivery within the Extended Delivery Period, free of charge, plus a $5.00 credit on the purchase price. Re-Fridge will issue the above refunds, payments and credits within 4 weeks of the expiration of the Extended Delivery Period.

 

Delivery Confirmation Form – Buying Customers

When the Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) agrees to the delivery of a mini-fridge by a Rep, they will be asked to sign a Delivery Confirmation Form acknowledging the purchase of the mini-fridge. Upon request, the Rep shall provide the Buying Customer (or their stand-in representative, as designated by the Customer in an email to support@re-fridge.com, e.g. a roommate) with a copy of this Delivery Confirmation Form. With that signature, title to the refrigerator passes to the Buying Customer and Re-Fridge no longer has any ownership interest in or claim to that property.

 

Donation Option – Buying Customer

As part of the registration process on the Re-Fridge Website, the Buying Customer will be given the option to make a cash donation to a charity that protects the environment or promotes global education. If a Buying Customer exercises this option, the Buying Customer will receive confirmation from the charity upon receipt of the donation, or if this is not a service provided by the charity, the Buying Customer will receive confirmation of the donation from Re-Fridge Management after the donation has been made.

 

Section 6.  Limited Warranties

The Re-Fridge Choice Limited Warranty

Your satisfaction is important to us, and with that in mind we have the following seven (7) day warranty policy. Every refrigerator (and attached microwave, if applicable) purchased from Re-Fridge as a “Choice Fridge” includes the following limited warranty (the “Choice Fridge Warranty”):

The Choice Fridge Warranty does not apply to any defects or issues resulting from: electric current fluctuations; improper use or operation; abuse, negligence, accident, loss or damage that occurred after delivery of the refrigerator; or maintenance, repair or modifications made to the refrigerator by any person or entity other than Re-Fridge.

If a refrigerator (and attached microwave, if applicable) purchased from Re-Fridge as a “Choice Fridge” does not comply with the Choice Fridge Warranty, you have seven (7) days after the date of delivery (the “Warranty Period”) to submit a Re-Fridge Customer Support Ticket. Upon receipt of the Support Ticket, Re-Fridge will, at its option, either: (i) repair or replace the non-conforming refrigerator with a refrigerator of equal or greater value, or (ii) refund the amount actually paid to Re-Fridge for the non-conforming refrigerator. If the non-conforming refrigerator is being replaced by Re-Fridge or if Re-Fridge is refunding the amount paid by the customer for the non-conforming refrigerator, then Re-Fridge may, at its sole option, take possession of the non-conforming refrigerator. The foregoing limited remedy is Re-Fridge’s sole liability and obligation and your sole and exclusive remedy in the event any refrigerator purchased from Re-Fridge as a “Choice Fridge” does not comply with the Choice Fridge Warranty.  The Choice Fridge Warranty and related remedy are subject to you providing notice to Re-Fridge of any warranty claim during the Warranty Period.

 

The Re-Fridge Budget Limited Warranty

Your satisfaction is important to us, and with that in mind we have the following seven (7) day warranty policy. Every refrigerator (and attached microwave, if applicable) purchased from Re-Fridge as a “Budget Fridge” includes the following limited warranty (the “Budget Fridge Warranty”):

The Budget Fridge Warranty does not apply to any defects or issues resulting from: electric current fluctuations; improper use or operation; abuse, negligence, accident, loss or damage that occurred after delivery of the refrigerator; or maintenance, repair or modifications made to the refrigerator by any person or entity other than Re-Fridge.
If a refrigerator (and attached microwave, if applicable) purchased from Re-Fridge as a “Budget Fridge” does not comply with the Budget Fridge Warranty, you have seven (7) days after the date of delivery (the “Warranty Period”) to submit a Re-Fridge Customer Support Ticket. Upon receipt of the Support Ticket, Re-Fridge will, at its option, either: (i) repair or replace the non-conforming refrigerator with a refrigerator of equal or greater value, or (ii) refund the amount actually paid to Re-Fridge for the non-conforming refrigerator. If the non-conforming refrigerator is being replaced by Re-Fridge or if Re-Fridge is refunding the amount paid by the customer for the non-conforming refrigerator, then Re-Fridge may, at its sole option, take possession of the non-conforming refrigerator. The foregoing limited remedy is Re-Fridge’s sole liability and obligation and your sole and exclusive remedy in the event any refrigerator purchased from Re-Fridge as a “Budget Fridge” does not comply with the Budget Fridge Warranty.  The Budget Fridge Warranty and related remedy are subject to you providing notice to Re-Fridge of any warranty claim during the Warranty Period.

 

Affordable Campus Essentials LLC d/b/a Re-Fridge has expended considerable time, effort, and expense in developing and producing the written materials relating to the operations of Re-Fridge. These materials are protected under U.S. Copyright laws and you may not reproduce (in hard copy or electronically), display, or create derivative works based on these materials. You may use a single copy of these materials provided to you by Re-Fridge solely in connection with providing services for or on behalf of Re-Fridge and for no other purpose.